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Terms and condition of booking.
Once you have booked your stay, our agreement is a legal contract for both parties. If you need to cancel please contact us immediately.
For cancellations made up to 7 days prior to your arrival date you will only be liable for the non-refundable £25 deposit.
For cancellations made within 7 days you will be liable for 50% of the first nights stay.
Within 48 hours or by failing to take up the booking without cancelling you will be liable for the full cost of the stay, which will be charged to the card details you gave at the time of making the reservation.
Cancellations prior to arrival date must be made in writing by mail or e-mail for which we will acknowledge receipt of.
For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any reputable insurance broker.
Check-in is from 1pm to 9pm Sunday to Friday and 1pm to 7pm on Saturday. Check-out is 11am.
Carlton House, 134 The Mount, York, YO24 1AS Tel: 01904 622265